Privacy Policy


MISA is committed to protecting the privacy of individuals. We value the trust of those we deal with, and maintaining this trust requires that we be transparent and accountable in how we treat the information that is shared with us. In addition, MISA is monitoring the evolution of federal and provincial legislation specific to online privacy and is committed to conformance with any regulations applicable to municipalities and non-profit associations.

Web site visitors do not have to routinely provide any personal information to visit MISA Web sites or to download information.

Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. Our privacy practices are designed to achieve this.


Personal information is not routinely gathered by MISA. Our Directors, staff or contractors are authorized to access business contact information based only on their need to deal with the information for the reasons for which it was obtained. Safeguards are in place and continue to be enhanced to ensure that information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances.


MISA makes member contact information (business information only) available to its members and third parties via the web site or other means. This information is provided as a service to members and associate members only and is not subject to the practice of list sales. Data published includes name, business title, business address and business phone numbers/faxes/email; and other selected business related information such as software applications that are in use by municipalities.

Like other organizations, MISA does hire external companies to provide certain administrative services that require access to member and other stakeholder information.

MISA may release personal information when we are required by law or in situations where we need to protect MISA rights or property.


MISA makes every reasonable effort to keep information accurate and up-to-date. Having accurate information allows us to provide the best possible service to members, associate members, contractors, and stakeholders. Questions, concerns, updates to the information such as address changes, legal name changes or corrections can be submitted on-line through our web site or forwarded in hard copy to:

Municipal Information Systems Association of British Columbia (MISA BC)
#101 – 1001 West Broadway Unit 758
Vancouver, British Columbia
V6H 4E4


ACCOUNTABILITY – Any contractor, Board member, or employee of MISA is responsible for personal information under his or her control. All member directory information with respect to members are the responsibility of those that enter the information – MISA assumes no accountability or responsibility for the presence, completeness, accuracy, or currency of member directory information.

INFORMED PURPOSE – MISA does not collect personal information without the permission of the individual that is providing the information. MISA assumes that all information provided to it by all members and associates is of a business related nature. Where an individual uses his or her home contact information as business contact information as well, it is not subject to protection as personal information.

MISA members will periodically be requested to provide information to MISA to ensure MISA records are complete, accurate and current. Where and when required, additional consent will be obtained for any purpose other than that identified herein. All MISA questionnaires will contain information on designated purpose and use.

CONSENT – The collection and use of members, and associate members, and stakeholders is for business purposes, specifically: membership registration and display of principal contact information in web-based profiles on the MISA Web site. Information published on the MISA web site for access by unauthenticated users shall be considered information available in the public domain. MISA assumes that all information provided to it is of a business nature relevant to the objectives and mission of MISA. Unless members, associate members or stakeholders identify to MISA that information is of a personal or confidential nature, it is assumed then to be of a business nature and therefore may be made available in the public domain by MISA. When requested, MISA will provide a document for consent of use of data that any affected individual deems to be personal or confidential information prior to use or publication.

USE, DISCLOSURE, AND RETENTION – Collected information will not be used or disclosed for purposes other than those for which it was collected, except with a member, associate member, or stakeholders consent, or as required by law. Collected information shall be retained by MISA only as allowed by the individual providing the information, or while a MISA member, or as law provides for, or as needed for the time of intent and purpose.

ACCURACY – Collected information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is being used.

SAFEGUARDS – MISA is committed to the security of personal information it may collect online or offline. MISA has taken reasonable precautions to protect this personal information from loss, misuse or alteration. Any third parties who may have roles in managing such information on behalf of MISA are also committed to the same principles.

In order to complete membership registration, MISA must share the registration information with a third party organization and very specific individuals responsible for the creation, maintenance and support of the web-based services of MISA.

OPENNESS – MISA makes available to individuals, specific information about its policies and practices relating to the management of personal information.

INDIVIDUAL ACCESS – Upon written request, an individual will be informed of the existence, use and disclosure of his or her personal information and shall be given access to it. An individual may challenge the accuracy and completeness of the information and have it amended as appropriate.

HANDLING CONCERNS AND SUGGESTIONS REGARDING COMPLIANCE – Individuals can address any complaint in regards to compliance with the above principles with the MISA Secretary care of the following address:

Municipal Information Systems Association of British Columbia (MISA BC)

#101 – 1001 West Broadway Unit 758
Vancouver, British Columbia
V6H 4E4

Or email by email to: